Characteristics of Squishy Toys
Squishy toys are foam crafts, and such crafts are not perfect.
Such toys will have factory defects, such as: printing skew, wrinkles, uneven coloring, dyeing, small pores, holes, broken skin, uneven trimming, exposed cotton, etc.
Since the surface of Squishy toy is sticky, it may be contaminated with dirt or lint in the air during the production process.
All toys are consumables. Once you start playing with it or press and pull it violently, it is easy to cause discoloration, paint peeling, cracks, internal parts falling off, etc.
Squishy toys may also suffer from cracks, indentations, deformation and other problems caused by natural or man-made factors due to the influence of time, environment and external forces.
Whether to accept returns or exchanges
Due to the characteristics of Squishy toys, Heartfelt Squishy do not accept returns or exchanges unless the product received is different from the product you ordered.
Once the order is confirmed, there are no cancellations and refunds.
Conditions for returns and exchanges
If the product is different from what you ordered, do not play with, press, pull, or open the product. If the returned goods (including their outer packaging) have any damage caused by human factors, such as stains, malfunctions, damage, wear, abrasions, scratches, or dirt, Heartfelt Squishy has the right to refuse the return or exchange.
Customers need to send your order number, name and related photos to Heartfelt Squishy's email: heartfelt.squishy@gmail.com within 24 hours after picking up/receiving the goods.
Heartfelt Squishy will not provide packaging videos, and it is the customer's responsibility to prove that the goods received were incorrectly shipped or missed due to our store's human negligence. To avoid any disputes, Heartfelt Squishy strongly recommend customers to take complete, unedited videos that clearly show the complete unboxing of each product received.
Heartfelt Squishy has the final decision on whether to return or exchange items.
Return and exchange processing procedures and days
After the customer requests a return or exchange, if the information is complete and there is no dispute, Heartfelt Squishy will confirm to provide the return and exchange service. Customers must return the goods to our store within three working days.
After checking everything is alright, Heartfelt Squishy will arrange to send the goods out within five working days. If the product is out of stock, Heartfelt Squishy will arrange a full refund for the product.
Customers must return the goods that need to be returned or exchanged to Heartfelt Squishy /send them via SF Express in a box and wrapped in bubble wrap to the designated address of Heartfelt Squishy .
If the customer fails to return the goods to Heartfelt Squishy within three working days, Heartfelt Squishy has the right to refuse the return or exchange.
If the customer returns the product in a manner not specified by Heartfelt Squishy, Heartfelt Squishy has the right to refuse the return or exchange.
If the returned goods are damaged in any way, Heartfelt Squishy has the right to refuse the request of exchange and return.
