Tracking: You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. (except for non-trackable delivery methods).
Address Accuracy: Please ensure the shipping address is accurate and complete. If a delivery fails due to an incorrect address, the cost of re-shipping will be the responsibility of the buyer.
Customs & Duties: All international orders may be subject to import duties, taxes, and customs fees, which are the sole responsibility of the recipient.
To optimize volumetric weight, orders may be shipped with items and packaging separated.
2. Shipping Risk & Claims
Transfer of Risk: Once the order has been dispatched, the risk of loss or damage to the goods is transferred to the buyer.
We are not liable for any delays, damages, or lost packages occurring during the transit process handled by third-party carriers.
Investigation Process: In the event of damage or loss, we will assist the buyer in filing a claim with the carrier.
The buyer understands and agrees that the investigation process is subject to the carrier's internal policies and timelines (which may take several weeks or longer).
No further action or resolution will be taken by us until an official investigation report is issued by the carrier.
Compensation Limit: Any compensation for confirmed loss or damage will be strictly limited to the amount provided by the carrier under their standard terms (which often include a maximum liability cap).
We shall not be held responsible for any financial loss exceeding the compensation paid by the carrier.
3. Delivery Methods
S.F. Express - HK Local Delivery
By default: packed in BOX and billed on a freight collect basis. Orders will be shipped within 14 days after confirmation.
For delivery speed, please refer to SF Express HK website.
NO EXCHANGE OR RETURNS. Any damage caused upon the product by the receiver will not qualify for a refund.
If wrong item was sent/ an item is missing from your order, please contact us within the day of arrival of the package.
Hongkong Post (E-express/ Airmail/ Surface Mail)
We charge according to the actual weight (start from minimum 1kg) + packaging fee. Orders exceeding 2kg will be dispatched in 2 separate parcels.
All international orders may be subjected to tax based on country of residence.
Customers are responsible for any taxes, customs and fees that may apply to their country.
If the customer refuses to pay the customs fees applied, the order will not be refunded.
NO EXCHANGE OR RETURNS. Any damage caused upon the product by the receiver will not qualify for a refund.
If wrong item was sent/ an item is missing from your order, please contact us within the day of arrival of the package.
Customers are strongly encouraged to film unboxing video to avoid any dispute.
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It may take 21 working days for mail items to reach recipients for most destination cities which are subject to situation of flight availability, customs clearance, aviation security check, uncontrollable circumstances, such as disaster, political risk, strike, war or epidemic, etc as well as the territory coverage.
For destinations in extensive territory, it may take more delivery time. Mail items will be given priority over ordinary letters/packets upon arrival at the destinations.
Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.
Please visit https://www.hongkongpost.hk/en/sending_mail/international/air/eexpress/index.html for more details.
US Exclusive Delivery [Ship out in around 21 working days (Sat, Sun & Public Holiday excluded), Orders with preorder items required longer processing time]
Starting May 2025, significant changes to U.S. tariff policies are take effect, including the termination of the de minimis exemption for low-value parcels.
Additionally, Hong Kong Post has suspended all mail services to the U.S., rendering our previous most cost-effective shipping method unavailable.
To ensure uninterrupted delivery, we have introduced a new shipping solution:
Your orders will be delivered within the U.S. via USPS, GOFO or our partnered carriers, with all applicable customs duties included in the shipping fee—no additional charges upon receipt.
Key Features of the New Solution:
1. Duties-Inclusive Shipping: No hidden fees; tariff inclusive.
2. Pricing Adjustment: Slightly higher costs due to volumetric weight billing (vs. previous method e-Express).
3. Packaging Optimization: To reduce volumetric weight, all U.S. orders will be shipped with "squishies and packaging separated."
We are not liable for any delays/ package lost caused by logistics providers.
Order Dispatch & Special Circumstances
1. Mixed Orders Policy
2. Add-on/Consolidation Policy
3. Pre-order Delay & Liability
4. Expectations of Delivery Dates
If the buyer has specific expectations for the delivery date (e.g., as a gift, before moving, etc.), these must be clearly stated in the "Order Remarks" during checkout. We will assess and confirm feasibility. Failure to state such expectations at checkout implies full acceptance of our standard processing timeline.
5. No Refund for Shipping Timelines)
By placing an order, the buyer accepts all the aforementioned terms. No refunds will be granted based on claims of "slow dispatch," "failure to meet general timelines," or "official release delays., etc"
About Pre-order Items
The arrival for pre-ordered items ranges from 1 week to 2 months. Please refer to the product details for details.
The above shipping methods will be adopted after arrival.
Last Update: 30 Apr, 2026
